by guest blogger Michael Earnheart, Wellesley MA Showroom Manager
As with any company that markets products to an end consumer, it's unavoidable to sometimes encounter miscommunications - not an easy pill to swallow – for our customers or our staff. Yet, at the end of the day, we at The Clean Bedroom want to ensure that everyone gets a healthy night’s sleep – even our dear residents on Martha’s Vineyard.
Let’s rewind a little bit. In late March I finished a sale with a customer who purchased six Naturally Organic Oyasumi mattresses (I think she liked them, don’t you?), and needed them delivered to her home on Martha’s Vineyard. This customer was a little pressed for time and needed to get these mattresses to the island as quickly as possible. I told her I could get it done – and I did.
But there was one problem: I told her the assembly of these mattresses was easy, a veritable snap-and-a-breeze.
For a person like me, it’s not much of a problem. I’ve put together dozens of these mattresses over the years and it has become second nature. For a customer, it can be much more of a daunting challenge, especially having to assemble six! This was a little bit of classic foot-in-mouth on my part, a taste that should never be acquired.
After a little bit of telephone tag with my customer, we determined that the delivery company wouldn’t know how to assemble these beds and I didn’t want her to be stuck with brand new unassembled beds and to feel like she was just left blowing in the wind.
So, I did what any red-blooded New England man would do: I took action.
I booked a ferry to Martha’s Vineyard on a day that worked for my customer, went to her house, unpacked all of her boxes, moved the beds into place, and assembled them. Was she happy? You bet your socks she was!
That is what it’s all about. We’re on a mission to help you sleep healthy. We’ll get to you, even if we have to take a ferry.
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